Terms & Conditions

Who we are

Geggs Getaways is a trading name operated by Ryan Anthoney, an independent travel agent working through Travel by Inspire (Inspire Europe Ltd), registered in England and Wales. All bookings are made through Travel by Inspire and are subject to their trading terms, as well as the terms of the individual tour operator or cruise line.

Travel by Inspire holds ABTA membership L4341 and ATOL licence 11183, providing financial protection for eligible holidays.

1. Booking and Paying for your Arrangements

A booking is made with us when you pay us a deposit (or full payment if you are booking within 14 weeks* of departure) and we issue you with a booking confirmation. We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you. If your confirmed arrangements include a flight, we will also issue you with an ATOL Certificate. Upon receipt, if you believe that any details on the ATOL Certificate or booking confirmation or any other document are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets).

In the event of you or your party missing a flight/ferry/cruise whereupon you then miss the next connection you MUST contact Inspire before re-booking alternative travel arrangements. Failure to do so will void the terms of your ATOL protection and may incur further costs.

The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 14 weeks* prior to scheduled departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 8 below will become payable.

Please note all call recordings are only kept on file for 18 months.

2. Accuracy

We endeavour to ensure that all the information and prices both on our website and in our brochures are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.

3. Insurance

Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. Details of a policy suitable to cover the arrangements you book are available by contacting us. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

4. Pricing

The price of your travel arrangements has been calculated using exchange rates quoted on www.yahoo.co.uk at the time of booking in relation to all foreign currencies.

We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays. We also reserve the right to increase the price of confirmed holidays solely to allow for increases which are a direct consequence of changes in:

• The price of the carriage of passengers resulting from the cost of fuel or other power sources;
• The level of taxes or fees applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and
• The exchange rates relevant to the package.

Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers.

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements. You will be charged for the amount over and above that. However, if this means that you have to pay an increase of more than 8% of the price of your confirmed holiday (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.

Should the price of your holiday go down due to the changes mentioned above, then any refund due will be paid to you less an administrative fee of £50. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

There will be no change made to the price of your confirmed holiday within 20 days of your departure nor will refunds be paid during this period.

5. Jurisdiction and Applicable Law

These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.

6. Cutting your holiday short

If you are forced to return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

7. If You Change Your Booking & Transfers of Booking

If you wish to change any part of your booking after our confirmation invoice has been issued, you must inform us as soon as possible. Please note we are unable to make any changes seven days prior to your departure date. Supplier terms may not permit any changes to be made at any point once your booking is confirmed. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee of £50 per booking per change, as well as any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with clause 8.

Transfer of Booking

If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:

• That person is introduced by you and satisfies all the conditions applicable to the holiday;
• We are notified not less than 7 days before departure;
• You pay any outstanding balance payment, an amendment fee of £50 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and
• The transferee agrees to these booking conditions and all other terms of the contract between us.

You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 8 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

8. If you Cancel your Booking Before Departure

If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it.

Should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase.

Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows:

Please note that insurance premiums and amendments charges are not refundable in any circumstances.

Important Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us.

Cancellation by You due to Unavoidable & Extraordinary Circumstances

You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of "unavoidable and extraordinary circumstances" occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where the Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity. For the purposes of this clause, "unavoidable and extraordinary circumstances" means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions that make it impossible to travel safely to the travel destination.

9. If We Change or Cancel

As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.

Changes: If we make an insignificant change to your holiday, we will make reasonable efforts to inform you or your travel agent as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines used in the brochure may be subject to change.

Occasionally we may have to make a significant change to your confirmed arrangements. Examples of "significant changes" include the following, when made before departure:

• A change of accommodation area for the whole or a significant part of your time away.
• A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
• A change of outward departure time or overall length of your arrangements by more than 12 hours.
• A change of UK departure airport (except between certain grouped regional airports).
• A significant change to your itinerary, missing out one or more destination entirely.

Cancellation: We will not cancel your travel arrangements less than 60 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached.

If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

• Accepting the changed arrangements; or
• Claiming a refund of all monies paid; or
• If available, accepting an offer of alternative travel arrangements of a comparable or higher standard from us (at no cost to you); or
• If available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements.

You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.

Compensation

In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in the following circumstances:

• If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;
• If we cancel your booking and no alternative arrangements are available.

We will not pay compensation where we make an insignificant change; where a significant change or cancellation is made more than 60 days before departure; where you accept the changed arrangements or alternative; where cancellation arises from your failure to pay on time; where the change arises from your request; or where we are forced to cancel due to Force Majeure.

10. Refund Process

If a refund is to be issued to you as a result of a change made to your booking it will be processed within four weeks of the refund being requested where a supplier allows. While we aim to action all refunds within this time frame there may be instances where a supplier exceeds this and it may take longer for your refund to be issued.

Your refund will be issued in the same form of payment that was originally made on your booking. For example, if a gift card was used alongside a credit/debit card, this is how you will receive your refund.

Illustrative Example: a calculated refund of £600 due to cancellation on a £1,000 payment, where £200 (20%) was paid with a Gift Card and £800 (80%) on a credit card, would result in £120 refund to the original gift card and £480 refund to the original payment card.

Compensation Refund

All refunds for compensation due to any in-resort issues/supplier issues etc will be issued in the form of an Inspire Gift Card. This compensation is a goodwill gesture from Inspire due to any inconvenience experienced in resort or with your booking.

11. Force Majeure

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by "Force Majeure". For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier's control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned's control.

Brexit Implications: certain travel arrangements may be affected as a result of the United Kingdom's decision to leave the European Union. Since this is completely unprecedented and outside our control, we would treat any such changes as Force Majeure and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.

12. Special Requests

Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at a hotel etc. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. We do not accept bookings that are conditional upon any special request being met.

13. Disabilities and Medical Problems

We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor's certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

14. Complaints

We make every effort to ensure your holiday arrangements run smoothly. However, if you encounter a problem during your trip, please inform the relevant supplier (e.g. your hotelier) immediately so they have the opportunity to resolve the issue on-site.

If the issue cannot be resolved locally, please contact The Inspire team on 0161 440 6620 or via their contact page.

Failure to notify the supplier or Inspire of any problems at the time they occur will limit our ability to investigate your complaint and may affect your rights under this contract.

If you wish to escalate your complaint further, you must send formal written notice to our office within 14 days of the end of your stay, including your booking reference and all relevant details. You may send this via post or email to customerservice@travelbyinspire.co.uk.

We offer an Alternative Dispute Resolution service through our ABTA membership. You can also notify us of your complaint via the European Commission Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

15. Your Behaviour

All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions.

We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

16. Our Responsibilities

We will accept responsibility for the arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel and Linked Travel Arrangements Regulations 2018. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services and this has affected the enjoyment of your package holiday you may be entitled to an appropriate price reduction or compensation or both.

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim if it results from:

• The acts and/or omissions of the person affected; or
• The acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unavoidable and extraordinary; or
• Force Majeure (as defined in clause 11).

Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to "unavoidable and extraordinary circumstances", we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person.

17. Excursions

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

18. Insolvency Protection

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk.

19. Passport, Visa, Immigration & Health Requirements

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. Up to date travel advice can be obtained from the Foreign and Commonwealth Office at gov.uk/travelaware.

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities.

EU Entry/Exit System (EES) and ETIAS

From October 2025, the EU has implemented a new Entry/Exit System (EES) for non-EU nationals, including UK passport holders, travelling to Schengen Area countries. This system records the date and place of entry and exit, and collects certain biometric data upon first entry. This may result in longer processing times at border control.

A new European Travel Information and Authorisation System (ETIAS) is expected to become operational from late 2026. Visa-exempt travellers, including UK nationals, will be required to obtain online travel authorisation prior to travel to Schengen countries. It is your responsibility to ensure you meet all entry requirements applicable to your journey. Further information: travel-europe.europa.eu/en/etias.

20. Conditions of Suppliers

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

21. Delays, Missed Transport Arrangements and other Travel Information

If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately.

Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at caa.co.uk/passengers.

22. Advance Passenger Information

A number of Governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft to the Authorities before the aircraft leaves the UK. The data will be collected either at the airport when you check in or in some circumstances when, or after, you make your booking. Accordingly, you are advised to allow extra time to check in for your flight. Where we collect this data, we will treat it in accordance with our privacy policy.

23. Foreign Office Advice

You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

24. ABTA

We are a Member of ABTA, membership number L4341. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure.

*We may offer different balance due dates dependent on the suppliers booked; you will be informed of this at time of booking.

25. Data Protection Rights

If you would like to exercise any of your individual data protection rights, please contact us at dataprotection@inspireemail.co.uk. In order to respond to your request, we will need to validate your identity. We have one month (defined as 28 days) to respond to your request, extendable by up to two months for complex or multiple requests. For further information please check the Privacy Policy.

26. Local Taxes and Additional Charges

The total price shown includes all compulsory taxes, fees and charges that we are aware of at the time of booking and that you will necessarily incur as part of your travel arrangements. Where certain local taxes, resort fees or destination charges cannot reasonably be confirmed in advance, or are set and payable locally by the accommodation or local authorities, these may be payable directly in destination and are outside of our control. We will always include and clearly advise you of any such charges where they are known to us, and provide further information as soon as it becomes available. Please note that local taxes, fees and exchange rates may change between booking and travel.

Contact us

If you have any questions about these terms, please get in touch:

Ryan Anthoney — Geggs Getaways
Email: ryan.anthoney@travelbyinspire.co.uk
Operating through Travel by Inspire (Inspire Europe Ltd)